SHIPPING METHODS

twenty3twenty.com delivers parcels all over the world via USPS. According to the current international regulations of commerce, there will be an official invoice inside the parcel, along with the merchandise. The invoice will carry the total amount of the purchased merchandise in the currency of the United States dollar. Also the invoice will show the amount of each item purchased.


PRE-ORDERABLE ITEMS 

Pre-orderable items

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Customers can excpet an estimated delivery date between 1-5 weeks from purchase date. twenty3twenty.com will process orders with pre-orderable items after the merchandise is delivered and available in stock. Orders made by credit card will be invoiced the day after the order’s placement, or the next working day, although the merchandise will be later shipped. Delivery deadlines shown online reflect the delivery windows provided and confirmed by the suppliers. twenty3twenty.com cannot be accountable for any delays, cancellations or variations made on pre- orderable items during the production stage. In case the merchandise in pre- order fails in delivery, twenty3twenty will promptly inform and refund customers.

Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:

  • Available merchandise will be shipped with standard shipping methods
  • Pre-orderable items will be shipped right after items are available in stock.
    PLEASE NOTE is highly forbidden to declare lower amounts than the amount originally paid on the invoice; For this reason, twenty3twenty.com will deny such requests.

DElivery time

twenty3twenty.com processes orders in Park City, Utah from Monday through Friday. twenty3twenty.com processes orders the day after the order’s placement, or the next available working day. Orders placed from Friday to Sunday will be processed the following Monday. twenty3twenty.com ships all over the world via USPS. twenty3twenty.com cannot be accountable for delays of the shipments due to meteorological conditions, customs inspections and other circumstances that are irrelevant to twenty3twenty.com control. Delivery for shipments addressed to:

  • U.S (continental) 1-2 working days.
  • European Union: 5-6 working days.
  • Rest of the world: 5-9 working days.

FAILED DELIVERY

By placing an order, customers establish a commercial relationship with twenty3twenty.com and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender twenty3twenty.com in Utah at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.


RETURNS AND EXCHANGE

For any reason, customers can return the order, entirely or partially. Items can be returned for a size/color exchange or for refund within 14 working days from delivery of the parcel. Items must be returned in the same original conditions, neatly packed and with the return tag still attached. If customers wish to return an item, they are to contact the Customer Service staff at:

 

info@twenty3twenty.com          

[RETURN] as subject title.

 


REFUND

In case customer requests the refund of the item(s) returned, credit note will be issued the same day the parcel is returned to our location, and only after the quality check on the item(s). For orders made by credit card, the amount to be refunded will be visible on the next bank statement of the card. The time of processing may vary depending on the issuing company of the credit card, this time generally takes up to 20 working days. Refund of orders made by bank transfer will be completed on the original bank account within 48 working hours from the delivery of the returned parcel, and only after receiving the bank details from customers. Refund is made on the same currency of the original order. Possible difference in the refunded amount may depend on variations of the currency exchange rate and will not be refunded.